Questions about the app, a fare, or your account — a human answers every message.
Fastest for anything account- or booking-related. Include the email you signed up with.
[email protected]Profile → Help. Messages sent from the app arrive with your trip details attached, so we can skip the back-and-forth.
Coming soonNo — Crow finds the fare, the airline or agency you checked out with holds the booking. Changes, cancellations, and refunds go through them; your confirmation email says who that is.
Crooked fares move fast. We re-verify every fare the moment you tap through — if it jumped, the airline repriced it between our last check and your tap. Tripwire can watch it for you.
Check that notifications are on for Crow in iOS Settings, and that the tripwire hasn't expired — wires auto-expire when their travel window passes.
Force-quit and reopen the app first — that clears most of it. Still broken? Email us with your device model and what you tapped; screenshots help enormously.
In the app: Profile → Account → Delete account. Everything — searches, tripwires, profile — is gone within 30 days. No app? Email us from your account address and we'll do it for you.